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The AMA Handbook of Business Letters
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The AMA Handbook of Business Letters


Table of Contents :

PART 1. The Basics :

1. Planning the Letter
2. Components of an Effective Letter
3. Structure: The Parts of a Letter
4. Appearance of the Letter
5. Grammar and Usage
6. Word Processing

PART 2: The Letters :

7. Sales, Marketing, and Public Relations Letters
8. Customer Service Letters
9. Credit and Collections Letters
10. Letters to Vendors and Suppliers
11. Personnel Letters
12. Transmittal Letters
13. Confirmation Letters
14. Request Letters
15. Replies
16. Permissions Letters
17. Social, Personal, and Miscellaneous Letters

PART 3 : Appendixes :

I. Words to Watch
II. Punctuation
III. Abbreviations
IV. Grammar Hotline Directory
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